Global Travel Summit 2019 November 20 – 21, 2019 Lisbon, Portugal

Get informed, inspired and engaged by the world’s greatest travel and loyalty brands at the Global Travel Summit, brought to you by OpenJaw.

The Global Travel Summit will take place for the first time ever in Lisbon, Portugal, this November.

The Summit promises to be a unique experience where ambitious travel retailers can discover, learn, celebrate and shape the future of retailing together. As the largest global event dedicated to travel retailers, the Global Travel Summit reflects the very nature of travel – and seamlessly blends inspiration and practical understanding.

We look forward to welcoming you to the event, meeting our team and networking with international peers. You will come away brimming with ideas and solutions to your challenges, and be part of an experience like no other. There is a packed programme of events outside the Global Travel Summit to ensure that you enjoy the best of the historic city of Lisbon.

Start planning your journey to the Global Travel Summit Lisbon this November, now!

Register Now


Keynote: Richard Shotton, The Choice Factory

Register Now


Tuesday, November 19

Summit Welcome Reception 19:00 -21:00 Aura, Terreiro do Paço, Praça do Comércio.
Praça do Comércio — Terreiro do Paço, 1100-038 Lisboa, Portugal

Wednesday, November 20 – GLOBAL TRAVEL SUMMIT DAY 1

Location: Sud Lisboa, Belem, Lisbon.

09:00 – 10:30 Keynotes: Re:Invent Retail for the Next Decade

Join OpenJaw Technologies CEO Kieron Branagan, CCO Bryan Porter, Chief Data Scientist, Dr John Carney, CTO Brian Lewis, as we discuss how travel retailing is changing. 2020 is the start of the new decade: building out the future of travel retail needs new tools, technology and thinking. The Summit Keynotes will address the challenges of the future and show how new retailing strategies can create the experiences customers are demanding.

9:00 – 9:30 – CEO, OpenJaw Technologies, Kieron Branagan
9:30 – 9:45 – CCO, OpenJaw Technologies, Bryan Porter
9:45 – 10:00 – Chief Data Scientist, OpenJaw Technologies, John Carney   
10:10 – 10:30 – CTO, OpenJaw Technologies, Brian Lewis

10:30 – 11:00 COFFEE BREAK

11:00 – 11:30 Keynote #1:  TAP Air Portugal

Paulo Válega: Strategic Distribution + Network & Revenue Management, NDC & IT Infrastructures

11:30 – 11:45  Expert Session #1 What is Data Science, Machine Learning and AI?

  • Nelly Salinas, General Manager Spain, OpenJaw Technologies
  • John Carney, Chief Data Scientist, OpenJaw Technologies

11:45 – 12:30 Panel Session #1: Understanding the Value of Customer Data in the New World of Distribution

Chair, Henry Harteveldt, Atmosphere Research

  • TAP Air Portugal: Paulo Válega: Strategic Distribution + Network & RM, NDC & IT Infrastructures
  • Lufthansa Group: Jost Daft, Project Manager for Revenue Management & Distribution Strategy
  • Michael Štencl / Director BI
  • OpenJaw Technologies: Julia Reichel, VP, Business Development, t-Data

12:30 – 13:45 LUNCH upstairs at Sud Lisboa

13:45 – 14:00 Tackling the Next Decade with the Right Resources

Colin Lewis, CMO, OpenJaw Technologies

14:00 – 14:45  Keynote – Richard Shotton,  Author, The Choice Factory

Before you can influence decisions, you need to understand what drives them. In his keynote, Richard will show how to applying findings from behavioural science to airline retailing.

14:45 – 15:00 Expert Session #2 How can Data Science be used for Customer Segmentation?

How the creation of single customer view with ID Resolution, basics of segmentation in marketing and advanced segmentation with Machine Learning (clustering and propensity).

  • Colin Lewis, Chief Marketing Officer, OpenJaw Technologies
  • Dr. Beibei Flynn, Senior Data Scientist, OpenJaw Technologies
  • Dr. Auren Ferguson, Senior Data Scientist, OpenJaw Technologies

15:00 – 15:30 COFFEE

15:30 – 16:00 Building out the Future of Travel Customer Service:

How messaging apps will reduce costs and increase revenues in the next decade

  • Andrea Cartwright, VP Business Development, OpenJaw t-Social
  • Ben Waymark, Product Manager, OpenJaw Technologies

16:00 – 16:30 Innovation with Disruption: The Future of Passenger Communications

Al Tredinnick, Head of Business Development, 15below

16:30 – 17:00 Creating Incredible User Experiences in Travel

  • Kaitlin Earl, Product Owner, Comair
  • Nikola Nevin, User Experience Senior Software Engineer, OpenJaw Technologies
  • Aoife Gallagher, User Experience Software Engineer, OpenJaw Technologies

EVENING EVENT – GLOBAL TRAVEL SUMMIT DAY 1 – Wednesday November 20, Monte Mar, Lisbon

Rua da Cintura, Arm 65, Cais do Gás, Lisboa

Thursday, November 21 – GLOBAL TRAVEL SUMMIT DAY 2

09:30 – 10:00 Reaching the Airline Retailing Tipping Point: Are we there yet?

   Chair, Henry Harteveldt, Atmosphere Research

10:00 – 10:30 Distribution for the Next Decade: How NDC can Future Proof your Distribution Strategy

Mona Kristensen, Director NDC Product Management

10:30 – 11:00 The Future of Offers and Orders: Using Dynamic Offer Creation to Enhance the Consumer Offer

NDC and ONE Order programmes transform distribution, unlocking the potential of dynamic offer – allowing contextualised offers and total revenue optimisation.
Sebastien Touraine, Head, Dynamic Offers, IATA

11:00 – 11.45   Panel #2: The New Decade: High Time for a Distribution Strategy Change

Chair, Daniel Friedli, Managing Director Travel in Motion: panellists include airline, hotels and OTAs.

  • Skyteam: Helene Millett, Strategic Advisor
  • Four Seasons Hotels and Resorts: Jerome Skalnik, Manager, Marketing Systems
  • ATPCO + Routehappy: Chris Phillips, Regional Director, Europe
  • Cathay Pacific: Jack Zhang, Head of IT Solutions – Customer and Commercial

11:45 – 12:15 ATPCO Retailing: Helping to better monetise flight

Chris Phillips, Regional Director, Europe, ATPCO + Route Happy

12:15 – 12:30   Expert Session #3: How can Data Science be used for Customer Lifetime Value Modelling

  • Nelly Salinas, OpenJaw Technologies
  • John Carney, Chief Data Scientist, OpenJaw Technologies
  • Dr Auren Ferguson, Senior Data Scientist, OpenJaw Technologies

12:30 – 13:00 Beyond Standards: A Strategic Approach to the Next Decade

 Bryan Porter, Chief Commercial Officer, OpenJaw Technologies

13:00 CLOSING REMARKS – Kieron Branagan, Chief Executive Officer, OpenJaw Technologies



The Travel Summit Venue

Sud Lisboa, Avenida Brasília –
West Pavilion (next to the MAAT),
1300-598 Lisboa
(View on Google Maps)

SUD Lisboa presents a side of the city that you still don’t know. Two venues of strong personality, united in perfect coexistence with the Tagus river and their will of creating amazing sceneries. Here every view and every moment is unique. In this prime location you can find historical monuments, museums and cultural centers like the Jerónimos Monastery, Museu dos Coches, the Cultural Center of Belém, amongst others.

SUD LISBOA Terrazza offers the perfect moments with a great entertainment concept and a Mediterranean sharing menu perfect for every occasion, never forgetting a vast selection of wines and signature cocktails.

Register Now

November 20 – 21

Lisbon, Portugal

Register Now

Book Your Accommodation

We have arranged special rates for attendees to the Global Travel Summit.
Our destination management company, Barcelo has negotiated rates for attendees in hotels near our venue.

To access the rates please email as soon as possible and we will send you the rates for these selected hotels.

Begin typing your search above and press return to search.