Airline Social Marketing - Be where your customer is

What is t-Social?

Our automated AI messaging platform for customer service and sales via WhatsApp, Facebook Messenger, WeChat and other social media channels.
t-Social provides a powerful new messaging platform for your customers to connect with you, reducing call waiting times and providing fast responses.

AI FAQ Chatbot

Effortless customer service

Improve your business and customer experience with AI-powered conversations. Using OpenJaw t-Social, your customers' frequently asked questions (FAQs) are analysed and t-Social conversational agent provides immediate responses, allowing your call centre to focus on the interactions that matter.

Active Agent

Best of both worlds

Active Agent offers a seamless, persistent messaging experience where your customers can move naturally between automated and human call centre agents – within the same conversation.

Conversational Selling

Grow revenue with guided sales

With t-Social your customers can buy through their favourite social media channel. We offer integration with payment providers and air and ground ancillaries enabling you to upsell and cross sell directly in the chat window.

Channels & Languages

Meet your customers on their channel of choice

t-Social provides multilingual support on a variety of channels including WhatsApp, Facebook Messenger, WeChat and our own messaging platform that can be run directly through your website or mobile app.

Scalable

Hosting that grows with you

t-Social is hosted in the cloud on a fully scalable and elastic environment so we can automatically scale up and down in a cost-effective manner.

NDC

Full NDC support

t-Social can take full advantage of NDC messaging allowing for a rich experience, helping airlines target their retailing for frictionless upselling and cross-selling.

Core Capabilities

Automated self-service

Automating your Frequently Asked Questions (FAQ) is the first step to providing value to your customers, enabling them to ‘self service’ information. Connecting t Social to your airline allows for more complex queries. With AI running the background, advanced personalisation becomes possible for each of your customers.

Quicker response; faster resolution
Pre-built with thousands of travel questions
Improve user engagement and your Net Promotor Score (NPS)
Available on social media channels including WhatsApp, Facebook, WeChat and our own messaging platform that can be run directly through your website or mobile app.
Automate your FAQs, knowledge base, and social media responses