What is t-Social?
Our automated AI messaging platform for customer service and sales via WhatsApp, Facebook Messenger, WeChat and other social media channels.
t-Social provides a powerful new messaging platform for your customers to connect with you, reducing call waiting times and providing fast responses.
AI FAQ Chatbot
Effortless customer service
Improve your business and customer experience with AI-powered conversations. Using OpenJaw t-Social, your customers’ frequently asked questions (FAQs) are analysed and t-Social conversational agent provides immediate responses, allowing your call centre to focus on the interactions that matter.
Active Agent
Best of both worlds
Active Agent offers a seamless, persistent messaging experience where your customers can move naturally between automated and human call centre agents – within the same conversation.
Conversational Selling
Grow revenue with guided sales
With t-Social your customers can buy through their favourite social media channel. We offer integration with payment providers and air and ground ancillaries enabling you to upsell and cross sell directly in the chat window.
Channels & Languages
Meet your customers on their channel of choice
t-Social provides multilingual support on a variety of channels including WhatsApp, Facebook Messenger, WeChat and our own messaging platform that can be run directly through your website or mobile app.
Scalable
Hosting that grows with you
t-Social is hosted in the cloud on a fully scalable and elastic environment so we can automatically scale up and down in a cost-effective manner.
NDC
Full NDC support
t-Social can take full advantage of NDC messaging allowing for a rich experience, helping airlines target their retailing for frictionless upselling and cross-selling.
Core Capabilities
Automated self-service
Automating your Frequently Asked Questions (FAQ) is the first step to providing value to your customers, enabling them to ‘self service’ information. Connecting t Social to your airline allows for more complex queries. With AI running the background, advanced personalisation becomes possible for each of your customers.
Quicker response; faster resolution-
Pre-built with thousands of travel questions
-
Improve user engagement and your Net Promotor Score (NPS)
-
Available on social media channels including WhatsApp, Facebook, WeChat and our own messaging platform that can be run directly through your website or mobile app.
-
Automate your FAQs, knowledge base, and social media responses
Customer Care and Scale
A seamless and persistent messaging experience – customers can switch been AI and live agent handover.
-
Reduce cost per interaction
-
Combine AI enabled chatbot with agent assisted service
-
Reduce repetitive help desk calls
-
Agent escalation for complex queries
-
Automated agent routing for queries requiring agents with specific expertise
-
24/7
Guided Selling
Your automated assistant can help boost your cross selling and upselling.
-
Grow revenue by driving personalised offers
-
Easy API integration, including NDC, Sabre, Amadeus, Navitaire and TravelSky
-
Easy integration with payment gateways
-
Connect your inventory and CMS or CRM
-
Build customised conversational flows to sell and upsell
Customers using our technology
