What is t-Social?
Making the impossible, possible.
Talk to millions of customers, all at once.
AI FAQ Chatbot
Effortless customer service
Improve your business and customer experience with AI-powered conversations. Using OpenJaw t-Social, your customers' frequently asked questions (FAQs) are analysed and t-Social conversational agent provides immediate responses, allowing your call centre to focus on the interactions that matter.
Best of both worlds
Active Agent offers a seamless, persistent messaging experience where your customers can move naturally between automated and human call centre agents, within the same conversation.
Grow revenue with guided sales
t-Social integrates messaging and payment gateways to automate the upselling of air ancillaries and travel products, directly in the messaging channel.
Automating your FAQ is the first step to provide value to your customers, allowing them 'self-service' information. To ramp up, connecting t-Social to your airline or travel systems enables more complex queries. With AI running in the background, advanced personalisation becomes possible for every customer.
- Quicker response, faster resolution
- Pre-built with thousands of travel intents
- Improve user engagement and NPS
- On FaceBook Messenger, WeChat, WhatsApp, Instant Messenger, Twitter channels
- Reduce cost per customer interaction
- Ingests FAQs, knowledge base, social media logs, etc.
Customer care at scale
Live handover. A seamless and persistent messaging experience - customers can switch between
- Combine chatbot & agent-assisted service
- Reduces repetitive help desk calls
- Cost saving from call centre operations
- Agent escalation for complex queries
- Automated agent routing for different queries
- Zero agent down-time
Your automated sales rep can help boost your sales.
- Grow revenue by driving personalised offers
- Easy API integration, including NDC, Sabre, Amadeus, Navitaire and TravelSky
- Connect your inventory and CMS
- Prepare dynamic reactions based on conversation intent
- Sell to your customer in the channel of their choice