Airline Social Marketing - Be where your customer is

What is t-Social?

Making the impossible, possible.
Talk to millions of customers, all at once.

AI FAQ Chatbot

Effortless customer service

Improve your business and customer experience with AI-powered conversations. Using OpenJaw t-Social, your customers' frequently asked questions (FAQs) are analysed and t-Social conversational agent provides immediate responses, allowing your call centre to focus on the interactions that matter.

Active Agent

Best of both worlds

Active Agent offers a seamless, persistent messaging experience where your customers can move naturally between automated and human call centre agents, within the same conversation.

Conversational Selling

Grow revenue with guided sales

t-Social integrates messaging and payment gateways to automate the upselling of air ancillaries and travel products, directly in the messaging channel.

Core Capabilities

Automated self-service

Automating your FAQ is the first step to provide value to your customers, allowing them 'self-service' information. To ramp up, connecting t-Social to your airline or travel systems enables more complex queries. With AI running in the background, advanced personalisation becomes possible for every customer.