It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Find out how to do it.
What your CEO needs to understand about innovation today. Managing and understanding innovation is THE challenge and test of a CEO’s capability. Understand how innovation can help your travel brand.
Learn how savvy airlines are enhancing the customers’ travel experience and how digital and technology is impacting every aspect of the airline.
Learn the five data trends for travel over the next 12 months including how personalisation has transitioned from being a ‘nice to have’ to a ‘must have’.
The fundamentals of the who, what, when, where and why of NDC. An alternative way of thinking for airlines who are still circling around the theory and practice of New Distribution Capability.
Every Airline, OTA and Loyalty programme that use travel retailing as a strategy either has a data programme planned or already being executed. It’s shaping up to be very exciting for data in the travel industry.
By adopting a ‘retailing’ mindset, airlines can flip their thinking about their customer on its head and, in doing so, drive more revenue, larger margins and increased profits.
A maturity model framework for great customer experiences. Understand how to design a conversational interface for your business that will both create and capture value for you and your customers.