Coronavirus disease (COVID-19) has important implications for travel brands and their customers. On this page you will find resources for airlines, hotels, cruise lines, loyalty programmes, tour operators, online travel agents and other travel professionals.
Here at OpenJaw, we have tried to add to some of the incredible resources that are already available to create one location where you can start to plan the recovery. We will add to this on a regular basis.
OpenJaw supports IATA and their ICAO Council’s Aviation Recovery Task Force (CART) aimed at providing practical guidance to governments and industry operators to restart the aviation sector and recover from COVID-19. Safe air travel is the mainstay of the travel industry across the globe.
The Centre For Pacific Aviation (CAPA) https://centreforaviation.com/ and Phocuswire have some tremendous resources that should be regularly checked out.
Airline Digital Retail: Vendors’ View on Challenges and Opportunities of the Covid Crisis
Originally published by Travel in Motion on 19/10/2020 Bryan Porter, Chief Commercial Officer of OpenJaw Technologies, and Daniel Friedli of Travel in Motion, sit down and discuss the challenges the travel industry has faced during the COVID-19 pandemic. However, while there are challenges that have been faced, some travel brands have turned crisis into an opportunity. Perhaps […]
A Roadmap for the Recovery, Restart and Return of Travel
The world has changed. The last six months have been hard for everyone in travel. We are collectively living through the biggest crisis in travel in our lifetime. We have all had to make difficult decisions. Decisions that we thought we would never have to make. OpenJaw had some ‘insider knowledge’ as we saw what […]
Airlines as a ‘Complete Retailer’: Could the Pandemic Trigger a Real Transformation?
Everyone who works in aviation is told that it is a “cyclical” business. However, in the years up to 2019, there was an unprecedented long run of profits and general good news for aviation. 4.5bn passengers flew on commercial aircraft flights. Over 100,000 commercial flights happened each day. It was hard to see what event […]
The Secrets to Travel retail Success Post-COVID-19
Today, against the backdrop of a global pandemic, we are seeing evidence of a recovery in aviation primarily in countries with large domestic travel markets such as the United States and China. The European summer holiday season is showing some signs of life but long-haul flying is only recovering in fits and starts due to […]
Creating A 360-Degree Customer View in a COVID-19 World
With identity resolution, airlines can use device identity, browser behaviour, transaction insights and other contextual data to create a single view of each customer, enabling great customer experiences, better tracking and personalised messages to customers based on their individual preferences. Introduction Airlines have always dreamt about having a centralised view of their customers to understand […]
Six Steps to Creating a Customer-Centric Strategy for Airlines
In the pre-COVID 19 world we could argue that customers appreciated a high-quality engagement, interaction, and, ideally, a personalised proposition tailored to their needs. How different is this notion of customer-centricity in the COVID 19 world? The Challenge: What do customers want today? In times of crisis, a customer’s interaction with a brand can trigger […]
So, we’re going to launch this during a pandemic
By PhocusWire | June 18, 2020 Airline e-commerce projects are reasonably straightforward: a deal is signed; a carrier and its software partner spend months scoping out the product; it’s built, integrated and testing takes place; and then it goes live. This is a fairly simplified version, of course, but hundreds of such projects take place […]
Planning for Airline Revenue Growth Post-Pandemic: Seven Steps
At the start of 2020, the world was a very different place. Airlines had invested in new aircraft capable of connecting nearly every major city on the globe. AirBnB was one of the most hotly anticipated IPOs of the year. Destination cities like Amsterdam, Venice and Barcelona were groaning at the seams, and all the […]
NDC in a Post Covid-19 World
Introduction The world of travel has radically changed. There is no point in sugar-coating it; the last couple of months have been hard for airlines. The travel business is collectively living through the biggest crisis of our lifetime. Airlines have had to make difficult decisions – decisions they could never have imagined they would have […]
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