Beyond the Offer: Focus on Reshopping and Servicing

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In this Retail Expert session, Paul Byrne, VP Business Development, is joined by Paul Kennedy, Senior Software Engineer, to provide an overview of Servicing via NDC.

They will discuss the complexity of Servicing in the context of TMCs, provide an overview of the core concepts, and look at the work that OpenJaw has been doing with its customers to expand its Offer and Order Management system to support NDC@Scale capabilities.

They will show examples of Servicing actions such as Order Cancellations and Modifications and briefly talk about what is coming next.

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