t-Retailing Summit 2012

From 24 – 25 May 2012 over one hundred people attended the OpenJaw t-Retailing Summit in Dublin, Ireland. The objective of the event was to explore how our airline, hotel group, OTA and loyalty program customerscan excel at retailing travel products online. A host of renowned speakers lined up to inspire, educate and provoke debate around the new t-Retailing paradigm.

t-Retailing Summit Agenda featured:
  • “Extreme Trust. Travel retailing in the age of transparency” by best-selling author and customer relationship expert, Don Peppers
  • “Disruptive Forces. The trends your travel company cannot afford to ignore” by industry analyst, Henry Harteveldt
  • “t-Retailing: Putting it all together” by VP Product Strategy, OpenJaw, Mark Lenahan
  • “A Customer Success Story” by Executive –Travel & Distribution at Comair Limited – kulula.com, Iain Meaker
  • “LoyaltyOne: Global Consumers & the AIRMILES Travel Story” by Vice President, International, LoyaltyOne, Scott Ray
  • “Direct Connect – Great for airlines but what about us?” Executive Director at Open Axis, Jim Young
  • “Extracting Value from the Data Mountain” Senior Lecturer at Dublin City University (DCU), Mark Roantree
  • “The Great Debate!” Chaired by Managing Partner at T2Impact Ltd, Timothy O’Neil-Dunne

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Click on the images below to explore media coverage from the Summit:

Airline Business

Airline Business – July 2012


Travel Trade Gazette – June 2012

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