Customer Brand:

Aeroplan

Customer Type:

Loyalty Program

Aeroplan, Canada’s premier coalition loyalty program, is owned by Aimia, a global leader in loyalty management. Aeroplan’s millions of members that earn Aeroplan Miles across its growing network of over 75 world-class partners, represents more than 150 brands in the financial, retail, and travel sectors.

Aeroplan wanted to deploy a website which offered its members the widest choice of premium travel and merchandise brands to redeem loyalty points against.

OpenJaw enabled members to redeem points for flights, hotel products, car rental and merchandise from a multitude of suppliers through the Aeroplan website, in addition to purchasing mileage top up. OpenJaw also provided the front-end user experience.

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“Aeroplan had three main requirements from the prospective partner. …expertise, technology proven in the market,… an advanced Business Rules engine to enable us to control …supplier inventory. We discovered that OpenJaw Technologies had all three.”

Benoit Chayer, Web Development Manager at Aeroplan

Customer Brand:

British Airways Holidays

Customer Type:

Airline

Development:

Dynamic Packaging

British Airways (BA) is the UK’s largest international scheduled airline, flying to over 550 destinations at convenient times, to the best located airports. British Airways Holidays (BAH) Ltd. is a fully owned subsidiary of British Airways plc. BAH have 35 years of experience tour operating – and take over 300,000 passengers on holiday each year.

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Customer Brand:

SAS Airline System

Customer Type:

Airline

SAS Airlines System is the flag carrier of Denmark, Norway and Sweden, and the largest airline in Scandinavia.

SAS wanted to provide its customers with ancillary shopping and dynamic packaging across its websites in Norway, Denmark and Sweden.

OpenJaw initially provided dynamic packaging and component selling of ancillary products with additional functionality to be added. SAS accesses the t-Retail Platform technology via a Managed Service delivery model.

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“By up-grading to the OpenJaw t-Retailing Platform we are taking innovation to the next level by providing a winning user experience that inspires our customer demand.”

Magnus Eivhammar, Director Ancillary Revenue, SAS Airlines System.

Customer Brand:

S7 Airlines

Customer Type:

Airline

S7 is one of Russia’s largest airlines and a oneworld alliance member.

S7 Airlines selected the OpenJaw t-Retail Platform in order to enhance its retail offering to passengers.

The OpenJaw t-Retail Platform enables a seamless online shopping experience of air, hotel, car and insurance from a variety of sources. OpenJaw also provides the delivery of intelligent retailing strategies, such as the compelling cross-sell of travel products within the booking flow. Service success is monitored by the OpenJaw Managed Service Division.

The airline delivers an integrated online shopping experience to its 6 million customers and loyalty members. The Managed Service Division works closely with S7 Airlines to drive sales and conversions of travel products sold on its site.

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“We want to provide the best online experience possible for our customers. OpenJaw’s t-Retail Platform delivers this by enabling them to shop for a full range of products on one site and in one shopping basket…Importantly for us and our customers they are retained under the trusted S7 brand for their entire journey.”

Dmitry Chuyko, E-Business Director, S7 Airlines

Customer Brand:

Etihad

Customer Type:

Airline

Development:

Air IBE

Etihad Airways are the National Airline of the United Arab Emirates.

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Customer Brand:

AIR MILES Reward Program

Customer Type:

Loyalty Program

The AIR MILES Reward Program is Canada’s premier coalition loyalty program.

Airmiles wanted to increase the opportunities for collectors to redeem points, by giving them access to more seats on all airlines for additional miles.

OpenJaw provided a new online and call centre agent selling platform enabling redemption booking of any fare on any flight.

AIR MILES Collectors can now redeem reward miles for flight bookings from 10 existing airline Reward partners and 25 additional airlines.

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“Collectors are thrilled with the enhancements.”

Bruce Burgetz, Senior Vice-President and Chief Information Officer, AIR MILES Reward Program

Customer Brand:

Turismo Cocha

Customer Type:

OTA

Turismo Cocha is the leading travel company in Chile. With more than 50 years of experience in the travel industry, it has grown to be one of the strongest and most reliable travel companies in South America.

Turismo Cocha’s main business stream was offline with a network of agents across the country. It sought to take its travel agency business online and to streamline operations

OpenJaw created a travel retailing website enabling Turismo Cocha’s customers to search for flights, hotel accommodation and insurance products which can then be combined to dynamically build travel packages to meet their individual requirements. Turismo Cocha’s call centre agents also use the new platform to service bookings and for the cross-sell of additional travel products.

As a result of the deployment, Cocha has been able to open a new sales channel and significantly improve the speed and quality of service offered.

Future phases of the project will see Cocha customers benefit from even more choice and convenience on the Cocha website.

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“OpenJaw Technologies (is) a recognised global industry leader in travel distribution and dynamic packaging.”

Sergio Purcell, General Manager of Cocha

Customer Brand:

Amargo.ru

Customer Type:

OTA

Amargo is a large online travel agency is Russia.

Amargo wanted a technology partner to help grow their online offering and achieve their ambitious growth plans in Russia and China.

OpenJaw’s technology enables Amargo’s customers to book a range of travel products including flights, hotel nights, insurance and other travel ancillaries on www.amargo.ru in Russian, Chinese and English. It also powers the creation of personalised holiday packages online by combining flights with accommodation. Amargo.ru’s customers also receive automatic flight reminders via SMS in advance of travel.

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“We engaged OpenJaw Technologies because of their industry experience and their market leading online selling platform.”

Sergei Lavrentyev, e-Commerce Director of Amargo.ru

Customer Brand:

Color Line

Customer Type:

Cruise & Ferry

Deployment:

Complete Retail Platform

Color Line AS is Norway’s largest and one of Europe’s leading cruise and transport shipping companies. Color Line operates in the fields of passengers and goods, conference, hotel management, restaurants, retailing, entertainment and organized tour production.

Customer Brand:

Yatra

Customer Type:

Hotel OTA

Deployment:

Retail Platform, Hotel Contract Management

Launched in 2006, based in Gurgaon, India, Yatra is a one-stop-shop for all travel-related services. A leading consolidator of travel products, Yatra.com provides reservation facility for more than 3,800 hotels across 336 cities in India and over 90,000 hotels around the world. Yatra provides information, pricing, availability, and booking facility for domestic and international air travel, railway reservation, hotel bookings, holiday packages, buses, and car rentals.

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Customer Brand:

kulula Airlines

Customer Type:

Airline/OTA

Deployment:

The airline’s website, kulula.com, is the largest online travel retailer in South Africa. It sports a fun, quirky brand that helps drive a differentiated position in the domestic market.

The airline knew that most people came to kulula.com to book flights and saw an opportunity to increase revenues by selling a wider range of travel products.

kulula chose the OpenJaw t-Retail Platform to power its online retailing strategy. The t-Retail Platform powers the retailing of a variety of high value ancillaries, such as hotel, car and vacation packages. kulula customers enjoy an engaging shopping experience, whereby they can browse a compelling collection of travel products and seamlessly book in a single check out. It also enables a number of effective retailing strategies ensure that the airline maximises the value of the shopping cart, such as the powerful Combine and Save strategy. Now customers can create their own unique vacation packages or “combos” of flights plus accommodation and car rental. Customers can immediately see how much they have saved than if they had separately booked each trip component.

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“With most people visiting kulula.com to purchase air tickets, we saw a significant opportunity to increase revenues and sales volumes by offering more products, and employing proper retailing techniques. Given OpenJaw’s commitment to travel retailing and the robust capabilities of the t-Retail Platform, OpenJaw was the obvious technology partner to power our retailing strategy.”

Iain Meaker, Executive – Travel & Distribution at kulula.com

Customer Brand:

Viajes El Corte Ingles

Customer Type:

Retail Travel Agent Chain

Deployment:

Complete Retail Platform

Viajes El Corte Ingles is the biggest travel agency in the country. Their annual revenues of 3.000 million euro, with travel agencies all over Spain, Portugal and Latin America.

Customer Brand:

Hyatt Resort and Hotels

Customer Type:

Hotel

Deployment:

Multi-lingual web reservation system

Hyatt manage, franchise, own and develop Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of June 30, 2011, the Company’s worldwide portfolio consisted of 456 properties.

Customer Brand:

Northrop Grumman

Customer Type:

OTA

Northrup Grumann is a defense contractor for the US Government and our clients are subdivided into two sections: Defense Travel System and GovTrip both of which are Online Travel Agencies.

Both Northrup Grumann customers wanted to provide a retail platform for government employees to book a range of travel products including air, hotel and car on its retail platform.

OpenJaw integrated multiple suppliers on to the platform enabling a seamless booking experience for end users.