Instantaneous, automated responses where no agent interaction needed – whenever, wherever, and in English and Chinese.
OpenJaw t-Social is the next generation social media customer service tool that integrates Conversational A.I. using IBM Watson and the power of OpenJaw’s t-Retail platform.
OpenJaw t-Social is a fully automated chatbot that uses machine learning to automatically respond to customers simulating a conversation between humans.
t-Social enables a human approach to customer service supported by AI to learn and understand how to offer the best upsell and cross-sell to increase your revenues.
With OpenJaw t-Social, you can reduce the influx of requests, complaints and chats that puts enormous strain on your customer service team, and create the opportunity for revenue by driving targeted ancillary sales.
t-Social has out of the box integrations with WeChat, Facebook Messenger and Twitter and is immediately available in Chinese and English.