Airline retail resources

Ancillary and omnichannel retail resources for modern airlines and travel companies

Innovation Factory - How To Create Innovation In Travel

Innovation Factory: How To Create Innovations In Travel

What your CEO needs to understand about innovation today. Managing and understanding innovation is THE challenge and test of a CEO’s capability. Understand how innovation can help your travel brand.

Supercharge Your Airline 'Win-Back' Campaign With Machine Learning

Supercharge Your Airline ‘Win-Back’ Campaign With Machine Learning

It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Find out how to do it.

The Definitive Guide to Airline Retailing

The definitive guide to airline retailing

Airlines are exploring new types of travel services to add value to their customers and improve profitability, but they are selling these services with a traditional airline mind-set.
With a retailing model, airlines can flip this on its head.

seven airline challenges in 2018

Seven challenges for airlines in 2018

Learn how savvy airlines are enhancing the customers’ travel experience and how digital and technology is impacting every aspect of the airline.

How To Use Big Data For Airline Growth

How to use Big Data for airline growth

We are witnessing a shift that will completely transform travel.
No matter what part of travel you are involved with and no matter what job you work in, Big Data will transform it. Learn how.

Chatbots for travel and airlines

Watch: How to train your Chatbot

Find out how A.I. powered chatbots can now grow revenue, improve customer loyalty and deliver a better customer experience.

Watch: Demystifying Big Data for Travel

Learn the three primary types of analytics applied to big data today as we describe exactly how to start your ‘Big Data’ journey from data to insight, from descriptive to propensity models, and defining your next best action.

Watch: The Funnel Approach To Airline Retail

Learn how savvy airlines are enhancing the customers’ travel experience and looking at the customers’ journey to drive additional revenue.

How to create an amazing digital experience for your travel brand

Watch: How to create an amazing digital experience for your travel brand

Discover how to create amazing digital experiences for your travel brand, understand how to integrate customer behaviour with visual design and user experience

Watch: From Promise to Delivery: Lessons from NDC Rollouts

IATA’s New Distribution Capability (NDC) initiative is pushing the travel industry to transform the way airline tickets are sold by enabling more control over distribution, content, and offers. NDC gives airlines greater control over its content, speed to market and the flexibility to react to the market. Discover and understand the full checklist for a successful NDC rollout.

Chatbot-webinar-play

Watch: How to Create Your Travel Chatbot Strategy

Find out how A.I. powered chatbots can now grow revenue, improve customer loyalty and deliver a better customer experience.

Big Data and the Rise of Customer Centricity in Airlines

One of the biggest challenges facing airlines is how to manage the stream of data that they have, and how to transform their business to become truly data driven. Data can enables personalised customer actions to establish a long term relationships with each customer at numerous touchpoints in the customer journey.

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Watch: The funnel approach to airline retail

The pace of technological change might be fast, but travel businesses remain structured for linear growth, not really assets to maximise growth. Bryan Porter explains how we navigate this increasingly complex landscape to take back control.

New Distribution Capability (NDC)

Read: The Seven Keys to New Distribution Capability (NDC)

New Distribution Capability (NDC) allows you to communicate the full value of the airline proposition through indirect channels and presents a sizable opportunity.